Returns & Exchanges
Your satisfaction is our priority. Learn about our hassle-free return policy.
30-Day Guarantee
Plant health guarantee
14-Day Returns
Easy return process
Free Exchanges
No exchange fees
Expert Support
Plant care assistance
30-Day Plant Health Guarantee
We stand behind the quality of our plants. If your plant arrives damaged, diseased, or dies within 30 days of delivery despite proper care, we'll replace it free of charge or provide a full refund.
What's Covered:
- • Plants that arrive damaged or diseased
- • Plants that die within 30 days with proper care
- • Incorrect plants sent (wrong variety or size)
- • Packaging damage affecting plant health
Please Note:
- • Photos of the plant's condition may be requested
- • Proof of following care instructions required
- • Natural leaf drop or minor cosmetic issues are normal
14-Day Return Policy
Not completely satisfied with your purchase? You can return most items within 14 days of delivery for a full refund or exchange.
Returnable Items:
- Accessories and plant care products
- Pots and planters (unused)
- Tools and equipment
- Plants (in original condition)
Return Requirements:
- Items in original condition
- Original packaging included
- Return within 14 days
- Valid proof of purchase
How to Start a Return
Contact Us
Email us at hello@thehouseplantstore.co.za or call +27 11 123 4567 with your order number and reason for return.
Get Return Authorization
We'll provide you with a return authorization number and shipping instructions.
Package & Send
Carefully package your items and send them back using our prepaid return label.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 3-5 business days.