TheHOUSEPLANTStore

Returns & Exchanges

Your satisfaction is our priority. Learn about our hassle-free return policy.

30-Day Guarantee

Plant health guarantee

14-Day Returns

Easy return process

Free Exchanges

No exchange fees

Expert Support

Plant care assistance

30-Day Plant Health Guarantee

We stand behind the quality of our plants. If your plant arrives damaged, diseased, or dies within 30 days of delivery despite proper care, we'll replace it free of charge or provide a full refund.

What's Covered:

  • • Plants that arrive damaged or diseased
  • • Plants that die within 30 days with proper care
  • • Incorrect plants sent (wrong variety or size)
  • • Packaging damage affecting plant health

Please Note:

  • • Photos of the plant's condition may be requested
  • • Proof of following care instructions required
  • • Natural leaf drop or minor cosmetic issues are normal

14-Day Return Policy

Not completely satisfied with your purchase? You can return most items within 14 days of delivery for a full refund or exchange.

Returnable Items:

  • Accessories and plant care products
  • Pots and planters (unused)
  • Tools and equipment
  • Plants (in original condition)

Return Requirements:

  • Items in original condition
  • Original packaging included
  • Return within 14 days
  • Valid proof of purchase

How to Start a Return

1

Contact Us

Email us at hello@thehouseplantstore.co.za or call +27 11 123 4567 with your order number and reason for return.

2

Get Return Authorization

We'll provide you with a return authorization number and shipping instructions.

3

Package & Send

Carefully package your items and send them back using our prepaid return label.

4

Receive Refund

Once we receive and inspect your return, we'll process your refund within 3-5 business days.